After calling in a prescription to a pharmacy, what should a medical assistant do to complete the request?

Providing the patient with a copy of the prescription indicating "Copy only" is appropriate for ensuring that the patient has the necessary documentation while they await the fulfillment of their prescription at the pharmacy. This action reaffirms the patient’s understanding of their treatment plan and medication, as well as allows them to have a physical record that confirms the prescription has been called in.

This is particularly beneficial if the patient needs to follow up with the pharmacy, or if there are any issues with the prescription when they attempt to pick it up. It serves as a precautionary measure to promote clarity and communication between the patient, the medical office, and the pharmacy.

In contrast, informing the patient that they will receive a call from the pharmacy lacks the tangible evidence that a prescription has been initiated and may leave the patient feeling uncertain. Faxing the prescription details directly to the pharmacy, while a common practice, may not be necessary if the prescription has already been called in. Sending a text confirmation is not standard practice in many healthcare settings and may not provide adequate assurance for the patient regarding their medication.