What is a benefit of improved communication with hard of hearing patients?

Improved communication with hard of hearing patients leads to a reduction in patient complaints because effective communication addresses many of the frustrations and misunderstandings that can arise during healthcare interactions. When healthcare providers take the time to ensure that their message is clearly understood—whether through the use of appropriate assistive devices, written materials, or taking extra time to converse—patients are less likely to feel confused or marginalized. This clarity fosters a sense of trust and satisfaction, which can significantly lower the number of complaints a patient may have regarding their care experience.

Enhanced communication not only helps convey treatment plans and medical information accurately, but it also demonstrates to patients that their needs are being prioritized. When patients feel heard and understood, they are more inclined to have a positive perception of their healthcare, contributing to overall satisfaction. Additionally, as patients feel more comfortable asking questions and expressing concerns, it leads to more productive interactions with their healthcare providers.