What should a medical assistant do to effectively communicate with a patient who is hard of hearing?

Effective communication with a patient who is hard of hearing requires strategies that foster clarity and connection. Facing the patient when speaking is key because it allows them to see not only your lips but also your facial expressions, which can aid in understanding and provide visual cues. This approach also shows respect and engagement, helping to build rapport and trust.

Additionally, facing the patient allows for better use of any assistive listening devices they may have, and it minimizes distractions from surrounding noise. This method fosters an environment conducive to clear communication, while simply using a loud voice or shouting could distort the message and may be perceived as disrespectful. Relying solely on written instructions might not engage the patient fully, as it may not address their specific concerns or questions in real-time. Thus, facing the patient ensures that the communication is as effective and supportive as possible.