What should a medical assistant do if unsure about where to distribute mail?

When a medical assistant is unsure about where to distribute mail, consulting the office manager or provider is the best course of action. This approach ensures that the mail is directed to the appropriate recipient based on office protocols and responsibilities. The office manager or provider will have the knowledge and authority to provide clear guidance on the correct distribution process, which helps maintain organizational efficiency and security.

In contrast, asking a colleague might not yield the most reliable information if that person is uncertain as well. Leaving the mail on the manager's desk does not ensure proper handling and could lead to miscommunication or delays. Returning the mail to the sender is generally not advisable unless there are specific instructions for doing so, as this could complicate ongoing communications or processing of important documents. Thus, seeking guidance from the office manager or provider not only clarifies the situation but also upholds the professionalism and functionality of the workplace.