When calling a patient from the waiting area to obtain a specimen, what should the assistant do first?

In a clinical setting, the priority is to ensure accurate identification of the patient before proceeding with any further actions. When calling a patient from the waiting area, the first step should be to confirm their identity. This is crucial for several reasons: it helps prevent mix-ups between patients, ensures the correct specimen is collected, and builds trust by showing that the healthcare team values patient safety.

By identifying the patient first, the assistant can confirm that they are speaking to the right individual who is scheduled for the procedure. This typically involves asking the patient to state their name and date of birth or verifying it against the information in the medical record. Once the patient's identity is established, it lays the groundwork for the subsequent steps, such as introducing oneself, explaining the procedure, and providing reassurance. These actions are essential, but they follow the critical step of identification to ensure the integrity and safety of the medical process.